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Ways of payment

For the convenience and best service of any potential customer wishing to purchase from our e-shop, the company provides the following payment options: credit card, Visa or Mastercard, and by Paypal. Your credit card will be charged with the total value of the goods ordered, as well as shipment cost, once your order has been confirmed. Alternatively, a bank deposit can be done in our bank account, following an order by email and once your order has been confirmed, by depositing the total value of the goods ordered, as well as shipment cost.

Ways and time of delivery

The products are sent as soon as payment is confirmed.

All our goods are professionally packed for safe delivery.

Our products are dispatched via Courier Service (a package tracking service is available) and you will be required to sign upon delivery. Delivery time is 4 to 5 working days for Europe, 5 to 7 for United States and 1 to 2 working days for Greece, depending on the geographical location. Orders given on weekdays till 11.00am will be delivered to courier company the same day (provided that the product is in stock available). Orders given on weekends or holiday will be processed on the next working day.

If we are in no position to dispatch your order due to a shortage of products etc, we will contact you within three days to inform you about the expected date of dispatch.

Additional charges, such as import duties and taxes levied by the authorities of your country once the shipment reaches your country, must be met by you.

Please check the delivery address, as the company is not responsible for delivery to incorrect address. The customer shall be responsible and will have to meet the cost for resending or returning an order due to incorrect address.

Shipment of products abroad

When someone orders products to be delivered to their country, they must acknowledge that the products are acceptable and approved to be imported to the country of destination/delivery. The buyer exclusively is for any reason fully responsible for any items or packages (or parts thereof) that may be confiscated by customs authorities, and acknowledges and agrees that www.papadellis.eu is in no way responsible if, for any reason, the order is not delivered to its destination.

Some of the products available on this website may not be allowed in your country. It is your responsibility to conform to these restrictions.

Introduction

The Company "Papadellis Charalambos and Partners G.P”, is a registered company in Greece whose registered office is at Loutropoli Thermis in Lesvos island in Greece. The company owns the site with URL www.papadellis.eu, which is an e-shop, selling fine and traditional Greek products and cosmetics via the internet, located in Lesvos Island, assigned by E.E.T.T. (National Regulatory Authority) as www.papadellis.eu.

The company’s primary concern is to provide those terms which regulate the rights and responsibilities of the e-shop towards all the visitors and the users of www.papadellis.eu. The purpose of these terms is to inform the customers of their rights and responsibilities, in order to receive the best services possible, when buying and receiving products from our on-line store. 

By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions, then you may not use this site.
Visitor’s/User’s Obligations
The visitor/user of www.papadellis.eu must:

  1. conform to all laws applying to telecommunications
  2. refrain from any illegal and inappropriate use of the content and the services of www.papadellis.eu website.
  3. not re-sell any of our Products, since we sell only to end users.

 

Registration

As mentioned above, to order from our company, you must register with us. This account can be set up by following the instructions on the Website. To register you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided when registering by updating your personal details, within the order deadlines specified on our Website.

Following your set up of an account, we will email confirmation of your account set up to you. For your records, please print or save this email. For your records, please also print or save these terms and conditions for your future reference.

When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you also change your password immediately through the My account section of the Website. The auto login facility is provided for your convenience. If you enable it, you remain liable for all activities and orders which are submitted to your account. You should therefore only enable auto login on your machine if you are sure that it will not be misused by anybody else. We do not advise enabling auto login if you use a shared computer.

Return Policy

Once your order has been delivered, you acquire ownership of all goods. www.papadellis.eu shall not be liable for any damages inflicted on the goods, unless the damage is the manufacturer’s responsibility / error and is covered by warranty.
If an order is not received or if a product received is either faulty or damaged, then a return claim must be submitted to www.papadellis.eu, within 14 days from the date the goods have been dispatched.

Your claim along with other details must be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Following this, there will be a process of investigation and if this results in a satisfactory conclusion of what has been claimed by the customer, then a Return Merchandise Authorisation (RMA) number will be issued for the customer and only then can faulty goods be returned.

If you require exchange or return because the product is not to your liking or is not as expected, except for the case when you have changed your mind regarding the purchase, then the return shipment cost and other charges will have to be met by you. In order for the procedure to be completed, the products must firstly be received by us in the original condition in which they had been shipped.

Cancellations

Orders through www.papadellis.eu can be cancelled within three (3) days of the delivery time described below. Once we receive your order cancellation and given that your order has not been shipped, then we will proceed to refund the amount you were billed.

If your shipment has been dispatched and again wish to cancel your order, then the processes of product return policy will be followed.

Products’ prices

VAT is included in the prices indicated in the price list. All prices may change at any time at the discretion of www.papadellis.eu. Charges are made in the currency in which the customer has chosen to shop. www.papadellis.eu reserves the right to reject any order that includes incorrect prices that may have occurred due to data entry errors, code errors, hacking, pricing errors made by the producer / manufacturer, translation errors, etc. Postage and package cost is calculated when the order has been completed or after direct consultation with www.papadellis.eu.

Copyright

This site (www.papadellis.eu) and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (together "Content") are protected by copyright, trade marks and other rights of intellectual property owned by us or licensed to us.

Anyone accessing this site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for direct commercial gain. Furthermore, any links to this site must be notified to and approved by us before they are created or steps are taken to create the same.

Links to Other Sites

Our Website is not responsible for the content and services of other websites provided through links or hyperlinks, neither does it guarantee their availability. Problems that may occur while visiting / using these websites are the absolute responsibility of these websites, to which you must address. Links to other websites are provided for the convenience of our users and under no circumstances do they create any form of commitment for anyone.

Availability of the Website

Although our company aims to offer you the best service possible, we make no promise that our Website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email This email address is being protected from spambots. You need JavaScript enabled to view it..

Law and Jurisdiction

The use of this specific contract is governed by the provisions of Greek Law, directives and regulations of the European Law and the relevant international provisions.

If any item is deemed to be against the law and therefore null and void or voidable, it ceases to have effect, without in any way affecting the validity of other conditions. No modification of the terms of this contract will be taken into account and be a part of it, without being expressed in writing and integrated into it. The Greek courts of justice have jurisdiction over any differences that may occur in connection to this contract.

The reputation of high quality olive oil is linked with the Papadellis family for a period of more than four decades.

As far back as the 1970's, the grandfather of the family named Charalambos Plomaritis, gained valuable experience by trading olive oil.

In 1981, he bought the first olive mill of the family, acquiring even greater experience and passed his knowledge to the younger members of the family.

In 2008, his grandson Babis Papadellis passes to the next level and began trading olive oil to other Greek cities and exporting it abroad.

From 2012 onwards together with his brother Dimitris, they start producing their own olive oil, firstly by cooperating with contractors for the standardisation of the olive oil. The growth was huge and the consumers reacted extremely positively, thus the Papadellis brothers built their private facilities. The principles of Papadellis family remain stable throughout all these years: Not only the production of olive oil of the best quality but also the preservation of the environment. The Papadellis Olive Oil company is certified with the FSSC 22000 and FDA certificates and its facilities are equipped with an insulated tanker that meets the highest security and reliability standards.

It is the first olive oil company in Lesvos and one of the first in the whole Greek continent, that applies a system of waste measurement for its basic products, thus reducing its carbon footprint.

Operating Hours

Monday - Saturday
9:15pm - 5.15pm

Contact us

email: This email address is being protected from spambots. You need JavaScript enabled to view it.
tel. (+30) 22510 71377

Location: Loutropoli Thermis
Lesvos, Greece

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